Customer Hotel

Even a temporary settlement for 2-3 days in another hotel with equal conditions already provides for compensation. (As opposed to Coen brothers). Travel company, hotel, airlines are well aware, and funds for such compensation they have laid down (their 'target' overbooking covers all these expenses) but on their own they will not give you compensation. A sudden rush by overbooking for them at no cost? Remember the main rule – the victim of overbooking tourists can recover from the travel company (on the court or by mutual consent), only those costs that he can prove by documents. Aim for drafting such documents (acts) of all their efforts. All claims must be made only with your travel company (Airline, in severe cases also redirect you to it), while abroad, with the hotel without the intervention of travel company, you can not get a serious compensation. Representatives of the hotel or airline must refuse to sign the act, and therefore attract a witness 4.3 neighbors compatriots on rest (possibly also affected, and preferably live close to you), is stated in all their passport details. The second rule – if rest, we must seek in any suitable form of compensation or providing exactly the same conditions. Any refund by a court – it's bound to be lost and your (travel company lawyer at trial will always find a "hook").

Before submitting documents to the court, if not managed with the travel agencies at rest or after all to resolve amicably, give her a last warning – please send a claim to your travel company in writing by registered letter with acknowledgment of receipt. You can attach to the complaint copies of proof of your dossier (acts, bills, certificates, photos), collected during the holidays. . If there is no response within a week – even send a complaint, statement in the same way to the local Consumer Protection, warned in advance travel company that you do so in the case of silence on their part. Potrebnadzor has the right to monitor how travel company operates licensing rules. Your complaint may be another fact for the revocation of the license (if the tour operators, of course, not everything is under control). If these measures do not help – then the court. And last – assertive Customer (writing instruments and collect the witnesses, or do not want noisy temporarily settle in the worst conditions), travel company and hotels are afraid of (it is important not to beat on something, perhaps temporarily, to agree), nevertheless, the concept of Competition and reputation in the capitalist world, no one has been canceled. Or, for example, a call to a senior manager to leave the hotel and promise to many tourist sites and forums are a lot of negative feedback book (instead of previously only good reviews, the hotel with poor reviews, you just would not go) can have a positive effect.

Many hotels are asking customers of good reviews on the internet and often their very organized. Demonstrating perseverance and ingenuity, you must force the host side to provide an acceptable option for you or the settlement of the flight. Before buying trips to tourist sites and forums you can find reviews of every hotel and travel agency, especially since there are many negative comments about those who engage in high overbooking. Yuri Chashin 18/03/2010

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