The Department

In its most radical form, replaces the departmental organization. In other ways, perhaps transitional, remains the departmental structure, responsible for a process is the responsibility of the same but at least in what that process is concerned, may have authority over functional managers (matrix). The process management has the following features: Analyzing the limitations of the vertical functional organization to improve the competitiveness of the company. Recognise the existence of internal processes (relevant):-identify the processes related to the critical factors for the success of the company or that provide competitive advantage. -Measure your performance (quality, cost and time) and put it in relation to the added value perceived by the customer. Identify external customer needs and guide the company towards your satisfaction. Understand the differences in scope between the improving the process-oriented (that and who do things) and that focused the departments or functions (how do I):-productivity of the whole front of the individual (global partial effectiveness effectiveness).

-The Department is a link in the chain, process that adds value – organization around results not to tasks. Assign personal responsibilities to each process. Establish performance indicators and targets for improvement in each process. Assess the ability of the process to meet them. Keep them under control, reducing its variability and not random causes dependency (use statistical process control charts to make predictable quality and cost).

Continually improve its overall performance by limiting their common variability Measure the degree of internal or external customer satisfaction, and put it in relation to the evaluation of personal performance. The difficulty, large by the way, not stowed in the technical component of this way of managing a company, but in changing people’s attitudes. Some of the paradigms under which we have educated, as logic Tayloriana, the organizational structure and hierarchy, should be called into question, as well as certain cultural values now seen as a brake on creativity.

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